Preliminary Information Form

It has been prepared to provide the user/service recipient with essential information before completing a reservation for private transfer, airport transfer, chauffeur service and similar transportation services to be made through Tripetica.com.

1. Service provider information

Tripetica.com is a brand operated by Search Travel Agency Turizm Taşımacılık Ticaret Limited Şirketi.

The company’s registered address, tax office, tax number, license information and other legal details are shown separately on the Legal Information page.

2. Subject of the service

The subject of the service is the provision of private transfer, airport transfer, chauffeur service or similar transportation service according to the pickup point, drop-off point, date, time, passenger count, luggage information, vehicle class and any additional services selected by the user through Tripetica.com.

3. Reservation information

During the reservation process, the user enters information such as pickup point, drop-off point, date, time, passenger count, luggage count, contact details and, where required, flight number, train/bus/ship service information.

The user is responsible for ensuring that the information provided during the reservation process is accurate, current and complete. If the service cannot be provided, a delay occurs, the vehicle goes to an incorrect location or a no-show occurs due to incorrect or incomplete information, the responsibility may belong to the user.

4. Price and payment

The price shown during the reservation process is calculated according to the selected service type, route, distance, vehicle class, passenger count, luggage information, additional services and selected payment method.

The user sees the total price and payment method before completing the reservation.

Completing the reservation or continuing to the online payment page means that the user accepts that a payment obligation arises for the selected service.

5. Additional charges and additional services

Additional services selected during the reservation process, such as extra passengers, extra luggage, baby seat, meet & greet service or similar services, are shown to the user on the vehicle selection screen and/or in the reservation summary. The user accepts the total price and any additional service charges before completing the reservation.

Additional stops, route changes, extra waiting time outside the waiting periods governed by Section 8, a different destination, additional passengers, extra luggage or similar operational changes requested after the reservation has been completed may be subject to additional charges.

Where additional charges are required, the user will be informed in advance as far as reasonably possible.

6. Vehicle class

Vehicle models displayed during the reservation process are representative. The service provider may send an equivalent or higher-class vehicle than the class selected by the user due to operational suitability, vehicle availability, legal requirements or service quality considerations.

If, due to operational necessity, technical failure, accident, traffic conditions, vehicle availability or similar reasons, a lower vehicle class than the one paid for by the user is provided, the user may request a refund of the price difference between the vehicle class paid for and the vehicle class actually provided.

7. Cancellation and refund

Cancellation and refund conditions for reservations made through Tripetica.com are explained on the Cancellation and Refund Policy page.

As a general rule, the reservation may be cancelled or changed while more than 6 hours remain before the service start time.

For cancellations made within the permitted period, 100% of the net amount previously collected and not yet refunded is refunded. When 6 hours or less remain before the service start time, cancellation or changes are not available. In case of no-show, the payment may not be refunded.

8. Free waiting times and no-show

Free waiting time is 90 minutes for airport pickups; 30 minutes for pickups from train stations, bus terminals, ports, cruise terminals and similar locations; and 20 minutes for pickups from hotels, private addresses, hospitals, workplaces, restaurants and similar locations.

For transfer services, if the passenger has not arrived at the designated pickup or meeting point when the applicable free waiting period ends, the reservation may be considered a no-show. No refund is issued for reservations considered a no-show.

For Hourly Chauffeur Service and other services purchased for a defined period, the end of the free waiting period does not immediately constitute a no-show. The chauffeur will continue to wait, and the purchased service duration will begin to run from the moment the free waiting period ends. Any waiting time thereafter will be deducted from the total service duration purchased by the customer. If the passenger arrives later, the service will continue for the remaining duration. If the passenger has not started the service by the time the entire purchased service duration has elapsed, the reservation may be considered a no-show.

For tours and activities tied to a fixed programme or departure time, the specific participation, meeting, shuttle service and departure-time rules communicated during the reservation process and in the reservation document for the relevant service will apply.

9. Right of withdrawal and nature of the service

The user accepts that the reservation relates to a private transportation, transfer, vehicle allocation or chauffeur service to be provided on a specific date and at a specific time.

Since the service is linked to a specific date and time and vehicle/operation planning is made according to this reservation, withdrawal rights and cancellation procedures are evaluated within the scope of applicable legislation, the nature of the service and the Tripetica.com Cancellation and Refund Policy.

The user confirms that they have read and accepted the cancellation and refund conditions before completing the reservation.

10. Personal data

Information received from the user, such as first name, last name, phone number, email address, pickup and drop-off locations, flight number, passenger information, nationality, passport information and similar data, may be used for creating the reservation, providing the service, making legal notifications, customer support and operational communication.

Details regarding the processing of personal data are explained on the Privacy Policy page.

11. Contact

Tripetica.com contact channels may be used for reservations, changes, cancellations, payments, operational support and complaints.

Current contact information is shown in the Contact section of the site Footer.

12. Confirmation

Before completing the reservation or continuing to the online payment page, the user confirms that they have read, understood and accepted the Preliminary Information Form, Distance Service Sales Agreement, Cancellation and Refund Policy and Privacy Policy.

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