Tripetica

Privacy Policy and Personal Data Protection

Privacy Policy and Personal Data Protection Notice

This text has been prepared to explain how personal data collected from users during reservations for private transfers, airport transfers, chauffeur services, tours, activities and similar travel or transportation services made through Tripetica.com is processed, used, shared where necessary, and protected.

1. General scope

This text applies to persons who create a reservation, purchase a service, contact Tripetica.com or use the website.

Before completing the reservation or continuing to the online payment page, the user confirms that they have read, understood and accepted this Privacy Policy and Personal Data Protection Notice.

2. Data controller

Tripetica.com is a brand operated by Search Travel Agency Turizm Taşımacılık Ticaret Limited Şirketi.

Personal data may be processed for the purpose of providing the offered services, managing reservations, fulfilling legal obligations and carrying out operational processes.

The company’s official address, tax office, tax number, licence information and other legal information are shown separately on the Legal Information page.

3. Personal data collected

The following information may be collected during the creation of a reservation, provision of a service or communication through Tripetica.com:

  • First name and last name
  • Phone number
  • Email address
  • Pickup point and drop-off point
  • Reservation date and time
  • Selected service or tour information
  • Passenger count
  • Luggage information
  • Baby seat, meet & greet service or similar additional service preferences
  • Flight number, train/bus/ship service information
  • Passenger and participant information
  • Nationality information
  • Passport information
  • Payment method
  • Reservation notes
  • Other information shared by the user through communication channels
  • Technical data that may occur during website use

4. Purposes of processing personal data

Collected personal data may be processed for the following purposes:

  • Creating the reservation
  • Providing transfer, chauffeur, tour, activity or other reserved services
  • Planning passengers, participants, vehicles and operations and providing the operations team with the reservation information required
  • Communicating with the user regarding reservation, payment, meeting point, changes or cancellation
  • Sending voucher, reservation confirmation and operational notifications
  • Carrying out legal notifications, official records and mandatory operational procedures
  • Fulfilling UETDS or similar official/operational notification obligations
  • Providing customer support
  • Evaluating complaints, refunds, no-show cases or operational disputes
  • Improving service quality and ensuring security
  • Carrying out accounting, finance and payment processes

5. Legal grounds for processing personal data

Personal data may be processed within the scope of creating the reservation, establishing and performing the service agreement, providing the service, fulfilling legal obligations, making official notifications, responding to user requests and the legitimate operational interests of the service provider.

Where required, personal data may also be processed based on the user’s explicit consent.

6. Passenger information and legal obligations

For some services, passengers’ first name, last name, nationality, passport number and similar information may be requested due to applicable legislation, official notification obligations, UETDS or similar legal/operational requirements.

The user accepts that this information belonging to themselves or to passengers receiving the service may be used for providing the service, fulfilling legal obligations and making necessary official/operational notifications.

If the user shares information on behalf of other passengers, the user accepts that they are authorised to share such information and that they have properly informed the relevant persons.

7. Payment information

Online payment transactions may be carried out through the relevant payment provider.

Tripetica.com does not store the user’s full card number, card security code or similar sensitive card information in its own system.

During the payment process, transaction amount, payment status, payment reference number, payment date and similar payment transaction information may be shared with Tripetica.com by the payment provider and may be associated with the reservation record.

8. Sharing of personal data

Personal data may be shared with the following persons and institutions to the extent necessary for providing the service and fulfilling legal/operational obligations:

  • Drivers
  • Vehicle suppliers
  • Service providers involved in delivering tours, activities or other reserved services
  • Operations team
  • Payment providers
  • Email, messaging or notification service providers
  • Authorised public institutions and official authorities
  • Relevant institutions and organisations within the scope of legal obligations
  • Technical infrastructure, hosting, security and support service providers

Personal data is not shared with third parties unless necessary for providing the service or fulfilling legal obligations.

9. Communication and operational notifications

The user may be contacted through phone, email, WhatsApp, Telegram, Viber or similar communication channels regarding reservation information, operational support, meeting point, shuttle time, participation and departure-time instructions, driver/vehicle information, payment status, cancellation/change and similar matters.

These notifications are made for the purpose of providing the service and carrying out the reservation correctly.

10. Data retention

Personal data may be retained for as long as necessary for creating the reservation, providing the service, fulfilling legal obligations, keeping accounting/financial records, evaluating disputes and retaining operational records.

Some information may be retained for a longer period due to legal retention periods, official obligations or possible disputes.

When the retention period expires or the reason requiring retention no longer exists, the information may be deleted, anonymised or archived in accordance with applicable legislation.

11. User responsibility

The user is responsible for sharing accurate, up-to-date and complete information belonging to themselves or to passengers receiving the service during the reservation process.

If the service cannot be provided, delays occur, legal notifications cannot be made or operational problems arise due to incorrect or incomplete information, responsibility may belong to the user.

12. Data security

Tripetica.com seeks to take reasonable technical and administrative measures to protect personal data against unauthorised access, loss, misuse or unauthorised sharing.

However, no data transmission over the internet or electronic system is completely risk-free. The user accepts that certain technical risks may exist in electronic communication and online transaction processes.

13. Cookies and technical data

Tripetica.com may use cookies or similar technical tools for the operation of the website, improvement of user experience, language/currency preferences, reservation flow, security and performance.

During website use, device, browser, IP address, session information, visited pages and similar technical data may be processed.

14. User rights

The user may have rights under applicable legislation to request information about their personal data, request correction, deletion, restriction of processing, transfer or objection.

The user may use Tripetica.com contact channels for requests regarding their personal data.

In order to fulfil the request, verification of the user’s identity and the relevant reservation may be required.

15. Policy changes

Tripetica.com may update this Privacy Policy and Personal Data Protection Notice from time to time.

The current text is the active version published on Tripetica.com.

The version of the text accepted by the user during the reservation process may be stored in the relevant reservation record.

16. Contact

Tripetica.com contact channels may be used for personal data, privacy requests, reservation information or other questions.

Current contact information is shown in the Contact section of the site Footer.

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